Terms of Service

These Terms of Service (the "Terms") govern your access to and use of the Hong Kong Info Cloud website and services (the "Services"). By creating an account or using our Services, you agree to be bound by these Terms. Please read them carefully. If you do not agree to any part of these Terms, you should not use the Services.

本服務條款（下稱「本條款」）規範您對香港資訊雲網站及服務（下稱「服務」）的存取與使用。當您建立帳戶或使用我們的服務時，即表示您同意受本條款約束。請仔細閱讀。如您不同意本條款任何部分，請勿使用本服務。

1. Our Services

一、我們的服務

Hong Kong Info Cloud provides cloud infrastructure, secure storage, content delivery, and related services, all hosted in Hong Kong data centers. We may modify, suspend, or discontinue any part of the Services from time to time with reasonable notice, and we will use commercially reasonable efforts to keep the Services available under the SLA set out below. We do not control or endorse the content stored by customers in their own environments.

香港資訊雲提供雲端基礎設施、安全儲存、內容傳遞及相關服務，全部託管於香港數據中心。我們可能不時在合理通知下修改、暫停或停止服務的任何部分，並將以商業上合理的努力，按下文所載 SLA 維持服務可用。我們不控制或認可客戶在自己環境中儲存的內容。

2. Accounts and Acceptable Use

二、帳戶與可接受使用

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must keep your account information accurate and up to date. You agree not to use the Services to violate any applicable law or regulation, to infringe the rights of others, to distribute malware, or to attempt to gain unauthorized access to any system or network. We may suspend accounts that misuse the Services, subject to reasonable notice where practicable.

您有責任對您的帳戶憑證保密，並對帳戶下的所有活動負責。您必須保持帳戶資料準確及最新。您同意不會使用本服務違反任何適用法律或規例、侵犯他人權利、散佈惡意軟件，或試圖未經授權存取任何系統或網絡。我們可以暫停濫用服務的帳戶，並在切實可行的情況下發出合理通知。

3. Service Level Agreement (99.9% SLA)

三、服務水平協議（99.9% SLA）

We commit to a monthly uptime of at least 99.9% for our core Services ("Monthly Uptime Percentage"), calculated as the number of minutes in a calendar month minus downtime, divided by the total minutes in that month. Uptime is measured from our monitoring systems across our Hong Kong availability zones. If the Monthly Uptime Percentage falls below 99.9%, you are eligible for service credits as set out in the table below.

我們承諾核心服務每月至少 99.9% 的運行時間（下稱「每月運行時間百分比」），計算方式為：一個曆月內的總分鐘數減去停機分鐘數，再除以該月的總分鐘數。運行時間由我們橫跨香港各可用區域的監控系統量度。若每月運行時間百分比低於 99.9%，您可按下表獲得服務抵免。

How to claim credits: Submit a claim within 30 days of the end of the affected month, specifying the dates and times of the downtime. Credits are applied to your next invoice and are the sole and exclusive remedy for any failure to meet the SLA.

如何申領抵免：請在受影響月份結束後 30 天內提交申領，並註明停機的日期與時間。抵免將套用於您的下一期帳單，也是就未能履行 SLA 的唯獨唯壹補償。

4. Fees and Payment

四、費用與付款

Fees for the Services are set out in your plan or order and are payable in advance unless otherwise agreed. Prices may change with reasonable notice, and such changes will take effect at the start of your next billing cycle. Late payments may result in suspension of the Services. Unless required by law, fees are non-refundable except for service credits granted under the SLA above.

服務費用載於您的計劃或訂單中，除另行協定外須預先支付。價格可能在合理通知下調整，並在您的下一個帳單週期開始時生效。逾期付款可能導致服務暫停。除法律另有規定外，費用概不退還，惟按上述 SLA 授予的服務抵免除外。

5. Intellectual Property

五、知識產權

We retain all rights, title, and interest in the Services, our software, documentation, and branding. You retain all rights in the data, content, and applications you store with us. You grant us a limited license to process your data solely to provide the Services to you, in accordance with our Privacy Policy. This license does not give us ownership of your data.

我們保留對服務、軟件、文件及品牌之所有權利、所有權及權益。您保留您儲存於我們處的數據、內容及應用程式的所有權利。您授予我們一項有限授權，僅為向您提供服務而按照我們的隱私政策處理您的數據。此授權並不使我們擁有您的數據。

6. Liability and Disclaimer

六、責任與免責聲明

The Services are provided "as is" and "as available", without warranties of any kind, whether express or implied, except as expressly set out in these Terms, including the SLA. To the maximum extent permitted by the laws of Hong Kong, our total aggregate liability arising out of or in connection with these Terms or the Services shall not exceed the fees you paid to us in the three (3) months preceding the event giving rise to the claim. We will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of data, or business interruption.

除本條款（包括 SLA）明確規定者外，本服務按「現狀」及「可用」提供，不附任何明示或默示保證。在香港法律允許的最大範圍內，我們因本條款或服務而承擔的累計總責任，以引發索償事件之前三（3）個月內您向我們支付的費用為上限。我們不會就任何間接、附帶、特殊、衍生或懲罰性損害賠償承擔責任，包括利潤損失、數據遺失或業務中斷。

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable Hong Kong law.

本條款任何內容均不限制或排除根據適用香港法律不得限制或排除的責任。

7. Termination

七、終止

You may terminate your account at any time by contacting us. We may terminate or suspend your access to the Services for breach of these Terms, non-payment, or where required by law. Upon termination, you may export your data within a reasonable transition period, after which we may delete it in accordance with our data handling practices and the Privacy Policy.

您可以隨時聯絡我們終止帳戶。如您違反本條款、欠繳費用，或法律有所規定，我們可以終止或暫停您對服務的存取。終止後，您可在合理的過渡期內匯出數據，期滿後我們可按我們的數據處理實務及隱私政策刪除相關數據。

8. Governing Law and Disputes

八、適用法律與爭議

These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict of law principles. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong. By using the Services, you irrevocably consent to the jurisdiction of those courts.

本條款受香港特別行政區法律管轄並按其解釋，不考慮法律衝突原則。因本條款引起或與之相關的任何爭議，均受香港法院的專屬管轄。使用本服務即表示您不可撤銷地同意該等法院的司法管轄權。

9. Contact

九、聯絡我們

If you have questions about these Terms, or wish to discuss the SLA, please contact our support team. We may update these Terms from time to time; the latest version will always be published on this page and, where required, we will notify you of material changes.

如果您對本條款有任何疑問，或希望討論 SLA，請聯絡我們的支援團隊。我們可能不時更新本條款；最新版本將始終發佈於本頁，如有重大變更，我們會在需要時通知您。

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